Certification: SMAX Certified Specialist

1800 South Novell Place, Provo, Utah 84606

This exam verifies and validates that how a business end user will use the SMAX service portal for IT support needs.

Why should you earn this accreditation:

To ensure you have the skills of a Service Desk Agent.
Check point your knowledge for Information Technology Infrastructure Library (ITIL) - Complaint IT Processes with embedded machine learning and contextual analytics.
Ensure your understanding of the various areas of SMAX in terms of handling and resolution of requests as a Service Desk Agent
Ensure a service or process owner will use SMAX agent interface to sponsor, design, document, publicize and improve different processes by ensuring compliance with enterprise policies.

More than two years of education or training after high school required?
More than two years of work experience required?
Oral or Written Exam Required?
Renew through Continuing Educational Units(CEU)?
Renew through Re-Examination?
Renew through Continuing Professional Development(CPD)?
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?

Online Exam


A product/equipment certification tests for knowledge about the use of proprietary software or hardware products. This classification is used primarily for computer-related companies such as IBM, CISCO, HP, etc.