
Patient Representatives
Also called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Service Representative
In the Air Force:
Aerospace Medical Service; Aerospace Medical Service Apprentice, Independent Duty Medical Technician; Aerospace Medical Service Craftsman, Flight and Operational Medical Technician; Aerospace Medical Service Helper, Allergy/Immunization Technician; Aerospace Medical Service Journeyman, Allergy/Immunization Technician; Aerospace Medical Service Superintendent; Dental Assistant Craftsman, Dental Hygienist; Health Services Management Apprentice; Health Services Management Journeyman; Respiratory Care Practitioner Apprentice; Respiratory Care Practitioner Superintendent
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
Knowledge
- customer service
- administrative services
- medicine and dentistry
- therapy and counseling
- sociology and anthropology
- psychology
- computers and electronics
Skills
- listening to others, not interrupting, and asking good questions
- reading work related information
- looking for ways to help people
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
Abilities
- listen and understand what people say
- communicate by speaking
- make general rules or come up with answers from lots of detailed information
- use rules to solve problems
- pay attention to something without being distracted
Personality
- Concern for Others
- Adaptability/Flexibility
- Cooperation
- Integrity
- Self Control
- Stress Tolerance
Technology
You might use software like this on the job:
Education
Job Outlook
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