General & Operations Managers

enterprising service policy change information operation efficiency objective organizational process coordination administration

General Manager (GM), Operations Director, Operations Manager, Store Manager

What they do:
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
On the job, you would:
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.

Knowledge

Business

  • management
  • customer service

Arts and Humanities

  • English language

Manufactured or Agricultural Goods

  • manufacture and distribution of products

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics

Skills

Basic Skills

  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Social

  • changing what is done based on other people's actions
  • understanding people's reactions

Abilities

Verbal

  • communicate by speaking
  • communicate by writing

Ideas and Logic

  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Dependability
  • Integrity
  • Attention to Detail
  • Leadership
  • Initiative
  • Stress Tolerance

Technology

You might use software like this on the job:

Customer relationship management CRM software

  • Oracle Eloqua
  • Salesforce software Hot Technology

Data base user interface and query software

  • Blackboard software
  • Yardi software Hot Technology

Enterprise resource planning ERP software

  • Microsoft Dynamics Hot Technology
  • Oracle PeopleSoft Hot Technology

Education

Education: (rated 4 of 5)
high school diploma/GED or
bachelor's degree
usually needed

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Job Outlook

Bright
New job opportunities are very likely in the future.
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