General & Operations Managers
General Manager (GM), Operations Director, Operations Manager, Store Manager
What they do:
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
On the job, you would:
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
Knowledge
Business
- management
- customer service
Arts and Humanities
- English language
Manufactured or Agricultural Goods
- manufacture and distribution of products
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
Skills
Basic Skills
- keeping track of how well people and/or groups are doing in order to make improvements
- listening to others, not interrupting, and asking good questions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Social
- changing what is done based on other people's actions
- understanding people's reactions
Abilities
Verbal
- communicate by speaking
- communicate by writing
Ideas and Logic
- notice when problems happen
- use rules to solve problems
Personality
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Dependability
- Integrity
- Attention to Detail
- Leadership
- Initiative
- Stress Tolerance
Technology
You might use software like this on the job:
Customer relationship management CRM software
- Oracle Eloqua
- Salesforce software
Data base user interface and query software
- Blackboard software
- Yardi software
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle PeopleSoft
Education
Education: (rated 4 of 5)
high school diploma/GED or
bachelor's degree
usually needed
bachelor's degree
usually needed
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
- Administrative Services Managers
- Chief Executives
- Facilities Managers
- First-Line Supervisors of Non-Retail Sales Workers
- Transportation, Storage, & Distribution Managers
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See more details at O*NET OnLine about general and operations managers.