First-Line Supervisors of Non-Retail Sales Workers

enterprising sale service accounting employee product product information keep records work schedule

Customer Service Supervisor, Reservations Supervisor, Sales Leader, Sales Supervisor

What they do:
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

Knowledge

Business

  • customer service
  • management

Arts and Humanities

  • English language

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics

Education and Training

  • teaching and course design

Skills

Basic Skills

  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Social

  • changing what is done based on other people's actions
  • understanding people's reactions

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems

Math

  • choose the right type of math to solve a problem
  • add, subtract, multiply, or divide

Personality

People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Attention to Detail
  • Integrity
  • Dependability
  • Leadership
  • Initiative
  • Self Control

Technology

You might use software like this on the job:

Customer relationship management CRM software

  • Oracle Eloqua
  • Salesforce software Hot Technology

Video creation and editing software

  • YouTube

Video conferencing software

  • Cisco Webex Hot Technology
  • Fuze cloud communications and collaboration software

Education

Education: (rated 4 of 5)
bachelor's degree or
some college
usually needed

Get started on your career:

Find Training
Apprenticeship.gov

Job Outlook

Below Average
New job opportunities are less likely in the future.
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See more details at O*NET OnLine about first-line supervisors of non-retail sales workers.