Postmasters & Mail Superintendents
Also called: Distribution Operation Supervisor (SDO), Distribution Operations Manager, Postmaster, Remote Encoding Center Manager
Produced by CareerOneStop
Video transcript: skip transcript
Developments in technology and the growth of alternative delivery systems have shrunk demand for U.S. mail services, but despite fewer job openings than in past years, a great many people are still needed to run the U.S. Postal Service. Postmasters and mail superintendents lead operations of post offices and manage workers. They supervise mail processing, resolve customer complaints, and handle typical management duties such as hiring, training staff, and setting schedules. Mail sorters, processors and processing machine operators prepare incoming and outgoing mail for distribution. They sort and route mail to its destination, either by hand, or using machinery, including forklifts and automated conveyors to move large sacks of mail or unload trucks. Sorters and processors make sure the correct postage has been used, and keep records of mail shipments. Mail carriers represent the largest group of postal service employees. They typically sort mail and arrange it in order of their delivery route, then deliver the mail on foot, or by car. They also collect mail and deliver it to the post office. Mail carriers answer customers’ questions, provide forms, and keep an eye out for unusual circumstances on their route. Postal service clerks sell products, including postage stamps and money orders. They weigh packages and mailers, apply correct postage, collect money from customers, and advise them on mailing methods. There are also mail clerks and mail machine operators who work for private organizations. They prepare outgoing mail, and handle incoming mail. They wrap and weigh packages, and transfer containers of mail. Mail-related occupations typically require a high school diploma. Management and supervision level positions require related work experience. Mail carriers must be able to lift and carry heavy mailbags, and walk across a variety of surfaces in all types of weather conditions. They also encounter hazards such as traffic and animals.
What they do:Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
On the job, you would:
- Monitor employees' work schedules and attendance for payroll purposes.
- Organize and supervise activities, such as the processing of incoming and outgoing mail.
- Resolve customer complaints.
- customer service
Safety and Government
- public safety and security
- law and government
Arts and Humanities
- English language
Manufactured or Agricultural Goods
- manufacture and distribution of products
- listening to others, not interrupting, and asking good questions
- reading work related information
- changing what is done based on other people's actions
- understanding people's reactions
- managing your time and the time of other people
- selecting and managing the best workers for a job
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- use rules to solve problems
- make general rules or come up with answers from lots of detailed information
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Self Control
You might use software like this on the job:
Data base user interface and query software
Human resources software
- Personnel management software
- Personnel scheduling software
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Office & Administrative Support Workers
- Gaming Supervisors
- Insurance Sales Agents
- Purchasing Managers
You might like a career in one of these industries: