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Computer User Support Specialists

Also called: Computer Support Specialist, Computer Technician, Information Technology Specialist (IT Specialist), Support Specialist

What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.


Engineering and Technology
  • computers and electronics
  • product and service development
  • customer service
  • administrative services
Arts and Humanities
  • English language
  • telecommunications


Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
  • teaching people how to do something
  • changing what is done based on other people's actions


  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • order or arrange things
  • notice when problems happen
  • pay attention to something without being distracted


People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
  • Dependability
  • Attention to Detail
  • Cooperation
  • Analytical Thinking
  • Integrity
  • Initiative


You might use software like this on the job:

Operating system software
  • Hewlett Packard HP-UX Hot Technology
  • Linux Hot Technology
Data base user interface and query software
  • FileMaker Pro Hot Technology
  • Microsoft Access Hot Technology
Development environment software
  • Apache Maven Hot Technology
  • C Hot Technology


Education: (rated 3 of 5)
bachelor's degree or
some college
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
per year, on average
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See more details at O*NET OnLine about computer user support specialists.