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Computer User Support Specialists

Also called: Computer Support Specialist, Computer Technician, Information Technology Specialist (IT Specialist), Support Specialist

What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Knowledge

Engineering and Technology
  • computers and electronics
  • product and service development
Business
  • customer service
Arts and Humanities
  • English language
Communications
  • telecommunications

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
Problem Solving
  • noticing a problem and figuring out the best way to solve it
People and Technology Systems
  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • order or arrange things
  • notice when problems happen

Personality

People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
  • Attention to Detail
  • Dependability
  • Cooperation
  • Analytical Thinking
  • Integrity
  • Stress Tolerance

Technology

You might use software like this on the job:

Operating system software
  • Hewlett Packard HP-UX Hot Technology
  • Linux Hot Technology
Data base user interface and query software
  • FileMaker Pro Hot Technology
  • Microsoft Access Hot Technology
Development environment software
  • Apache Maven Hot Technology
  • C Hot Technology

Education

Education: (rated 3 of 5)
bachelor's degree or
high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$49,390
per year, on average
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See more details at O*NET OnLine about computer user support specialists.