First-Line Supervisors of Food Preparation & Serving Workers
Also called: Cafeteria Manager, Food Service Manager, Food Service Supervisor, Kitchen Manager
Produced by CareerOneStop
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The kitchen is hopping, every burner lit with sauté pans spitting, knives chopping, chefs yelling, and servers swooping in and out the door to pick up orders. Every restaurant and food service, large or small, has a kitchen manager keeping it all scheduled, organized, supplied, and on track. Kitchen managers schedule and coordinate the work of all the staff involved in food preparation and serving. In some kitchens, they also perform as a cook or chef. Kitchen managers ensure staff are trained, product quality is up to standards, and that all health code regulations are maintained. They receive food deliveries, keep coolers and pantries clean, stocked, and organized, and keep track of inventory to ensure the menu is supplied and to prevent employee theft. Kitchen managers also balance receipts at the end of a shift, and prepare deposits. When a dish comes back to the kitchen, they resolve customer complaints. Kitchen managers must be strong communicators who work well under pressure. They may also need to be able to lift 50 pounds or more, repeatedly, as food deliveries can be quite heavy. Employers range from fine dining establishments and casual diners, to cafeterias at schools and hospitals. Most positions require a high school diploma, and restaurant experience in a variety of roles.
What they do:Directly supervise and coordinate activities of workers engaged in preparing and serving food.
On the job, you would:
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Resolve customer complaints regarding food service.
- Compile and balance cash receipts at the end of the day or shift.
- customer service
Manufactured or Agricultural Goods
- food production
- manufacture and distribution of products
Arts and Humanities
- English language
Education and Training
- teaching and course design
- keeping track of how well people and/or groups are doing in order to make improvements
- talking to others
- changing what is done based on other people's actions
- looking for ways to help people
- selecting and managing the best workers for a job
- making spending decisions and keeping track of what is spent
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
- do two or more things at the same time
- pay attention to something without being distracted
- add, subtract, multiply, or divide
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Stress Tolerance
- Self Control
You might use software like this on the job:
Point of sale POS software
- Intuit QuickBooks Point of Sale
- NCR Advanced Checkout Solution
- Compeat Restaurant Accounting Systems
Data base user interface and query software
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