The excitement and fun of betting at the racetrack or in a casino relies on knowing gaming services workers are maintaining the house rules. Gaming services workers need honesty, integrity, and the ability to stay calm while serving customers in the sometimes frantic environment of gambling establishments. Gaming managers and supervisors direct and oversee gaming operations and staff. They circulate among the tables and slot machines to make sure everything runs smoothly. They explain house rules, ensure payouts are correct, and call security staff when needed. Gaming dealers run table games such as craps, blackjack, and roulette. Dealers explain game rules, announce each player’s moves, and cue players’ turns. Dealers also calculate and pay out winning bets, and collect when players lose. Gaming and sports book writers and runners take bets on sporting events, and run games such as bingo and keno. They also verify tickets or winners and pay out winnings. Gaming cage workers are responsible for exchanging customers’ cash for the chips used to play, and then back again from chips to cash. Because most gambling establishments are open 24/7, it’s typical in these fields to work nights, weekends, and holidays. Most gaming jobs require a high school education, although gaming managers may need a college degree for some positions. Customer service skills are needed in all positions.
What they do:
Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gaming equipment. Distribute winnings or collect players' money or chips. May compare the house's hand against players' hands.
On the job, you would:
Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
Greet customers and make them feel welcome.
Exchange paper currency for playing chips or coin money.
Business
customer service
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Arts and Humanities
English language
Basic Skills
listening to others, not interrupting, and asking good questions
talking to others
Social
looking for ways to help people
understanding people's reactions
Verbal
communicate by speaking
listen and understand what people say
Hand and Finger Use
put together small parts with your fingers
hold or move items with your hands
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Integrity
Self Control
Stress Tolerance
Cooperation
Attention to Detail
Social Orientation
You might use software like this on the job:
Spreadsheet software
Microsoft Excel
Electronic mail software
Email software
Office suite software
Microsoft Office
high school diploma/GED or no high school diploma/GED usually needed
Get started on your career:
New job opportunities are less likely in the future.
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