Travel Agents
Also called: Destination Specialist, Travel Agent, Travel Consultant, Travel Counselor
Produced by What they do:
Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
On the job, you would:
- Collect payment for transportation and accommodations from customer.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Knowledge
Business
- customer service
- sales and marketing
Arts and Humanities
- English language
Math and Science
- geography
Engineering and Technology
- computers and electronics
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- reading work related information
Social
- looking for ways to help people
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- notice when problems happen
- order or arrange things
Attention
- pay attention to something without being distracted
Personality
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Attention to Detail
- Integrity
- Dependability
- Self Control
- Achievement/Effort
- Cooperation
Technology
You might use software like this on the job:
Data base user interface and query software
- Data entry software
- Microsoft Access
Calendar and scheduling software
- Apollo Reservation System
- Globekey Agentkey
Customer relationship management CRM software
- Colibripms Software Colibri
- MGHworld Travel Agents
Education
associate's degree or
high school diploma/GED
usually needed
high school diploma/GED
usually needed
Job Outlook
New job opportunities are less likely in the future.
$38,700
$22,370
$66,080
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License