Also called: Destination Specialist, Travel Agent, Travel Consultant, Travel Counselor
Produced by CareerOneStop
Video transcript: skip transcript
They say a journey of a thousand miles begins with a single step. For people who want some personal help reaching their destination, the first step is to call a travel agent. Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. Travel agents sort through vast amounts of information to find the best arrangements for travelers. They find fare and scheduling information, calculate travel costs, and book reservations for everything from extended multi-country tours to short excursions nearby. Agents also provide information about required documents, local weather conditions, customs and attractions. Corporate travel agents specialize in making travel arrangements for businesses. Most travel agents work full time in offices but some work remotely, since so much of their work is done by phone and computer. Agents in call centers or large offices may work in noisy, crowded conditions. Dealing with travel emergencies and last minute schedule changes can be difficult. Typically travel agents require a high school diploma, but many employers prefer additional formal training.
What they do:Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
On the job, you would:
- Collect payment for transportation and accommodations from customer.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- customer service
- sales and marketing
Arts and Humanities
- English language
Math and Science
Engineering and Technology
- computers and electronics
- listening to others, not interrupting, and asking good questions
- reading work related information
- looking for ways to help people
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- notice when problems happen
- order or arrange things
- pay attention to something without being distracted
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Attention to Detail
- Self Control
You might use software like this on the job:
Data base user interface and query software
Calendar and scheduling software
- Apollo Reservation System
- Globekey Agentkey
Customer relationship management CRM software
- Colibripms Software Colibri
- MGHworld Travel Agents