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General & Operations Managers

Also called: General Manager (GM), Operations Director, Operations Manager, Store Manager

Where in the Air Force? In the Air Force: Advanced Fighter Aircraft Integrated Avionics; Airborne Cryptologic Language Analyst Craftsman, Korean; Aircraft Loadmaster Craftsman, C-146; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Apprentice, B-2; Cryptologic Language Analyst Apprentice, Persian; Fighter Aircraft Integrated Avionics Apprentice, F-16 Avionics; Mobility Air Forces Integrated Instrument and Flight Control Systems Apprentice, C-12, C-20, C-21, C-32, C37, C-40; Refuel/Bomber Aircraft Maintenance Apprentice, Any C-135/E-3/E-8; Regional Band Helper, Tuba; Space Systems Operations Superintendent; Weapons of Mass Destruction Civil Support Team (WMD-CST)

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What they do:
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
On the job, you would:
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.

Knowledge

Business
  • management
  • customer service
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Manufactured or Agricultural Goods
  • manufacture and distribution of products

Skills

Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
Social
  • changing what is done based on other people's actions
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • communicate by writing
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Leadership
  • Dependability
  • Initiative
  • Integrity
  • Self Control
  • Stress Tolerance

Technology

You might use software like this on the job:

Enterprise resource planning ERP software
  • Microsoft Dynamics Hot Technology
  • SAP software Hot Technology
Data base user interface and query software
  • Blackboard software
  • Yardi software Hot Technology
Customer relationship management CRM software
  • Salesforce software
  • Sugar CRM

Education

Education: (rated 4 of 5)

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$97,970
$43,260
$208,000+
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See more details at O*NET OnLine about general and operations managers.