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Insurance Adjusters, Examiners, & Investigators

Also called: Adjuster, Claims Adjuster, Claims Examiner, Claims Representative

Where in the military? In the military: see titles from the Navy.

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What they do:
Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit.
On the job, you would:
  • Examine claims forms and other records to determine insurance coverage.
  • Analyze information gathered by investigation and report findings and recommendations.
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Safety and Government
  • law and government

Skills

Basic Skills
  • thinking about the pros and cons of different ways to solve a problem
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems
Math
  • add, subtract, multiply, or divide
  • choose the right type of math to solve a problem
Visual Understanding
  • see hidden patterns

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Integrity
  • Dependability
  • Self Control
  • Attention to Detail
  • Stress Tolerance
  • Achievement/Effort

Technology

You might use software like this on the job:

Document management software
  • Agency Management Systems AMS 360
  • Automatic Data Processing Claims Manager & Dispatch
Expert system software
  • Axonwave Fraud and Abuse Management System
  • ISO ClaimSearch
Computer aided design CAD software Hot Technology
  • 4n6xprt Systems StiffCalcs
  • ARSoftware WinSMAC

Education

Education: (rated 4 of 5)
bachelor's degree or
high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$65,900
$39,620
$98,660
Check out my state Local Salary Info Find Jobs

Explore More

See more details at O*NET OnLine about insurance adjusters, examiners, and investigators.