First-Line Supervisors of Gambling Services Workers

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Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games Supervisor

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Services Manager
Unit Supply Specialist
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Special Services Officer
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What they do:
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
On the job, you would:
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Perform paperwork required for monetary transactions.

Knowledge

Business

  • customer service
  • management

Arts and Humanities

  • English language

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics
  • psychology

Engineering and Technology

  • computers and electronics

Skills

Basic Skills

  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions

Social

  • looking for ways to help people
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal

  • listen and understand what people say
  • communicate by speaking

Attention

  • pay attention to something without being distracted

Ideas and Logic

  • notice when problems happen
  • use rules to solve problems

Memory

  • remember words, numbers, pictures, or steps

Personality

People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Integrity
  • Self Control
  • Stress Tolerance
  • Dependability
  • Attention to Detail
  • Cooperation

Technology

You might use software like this on the job:

Office suite software

  • Corel WordPerfect Office Suite
  • Microsoft Office software Hot Technology In Demand

Presentation software

  • Microsoft PowerPoint Hot Technology

Spreadsheet software

  • Microsoft Excel Hot Technology In Demand

Education

high school diploma/GED or
some college
usually needed

Get started on your career:

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Job Outlook

Average
New job opportunities are likely in the future.

Salary:

$61,210
$37,230
$82,290
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