The excitement and fun of betting at the racetrack or in a casino relies on knowing gaming services workers are maintaining the house rules. Gaming services workers need honesty, integrity, and the ability to stay calm while serving customers in the sometimes frantic environment of gambling establishments. Gaming managers and supervisors direct and oversee gaming operations and staff. They circulate among the tables and slot machines to make sure everything runs smoothly. They explain house rules, ensure payouts are correct, and call security staff when needed. Gaming dealers run table games such as craps, blackjack, and roulette. Dealers explain game rules, announce each player’s moves, and cue players’ turns. Dealers also calculate and pay out winning bets, and collect when players lose. Gaming and sports book writers and runners take bets on sporting events, and run games such as bingo and keno. They also verify tickets or winners and pay out winnings. Gaming cage workers are responsible for exchanging customers’ cash for the chips used to play, and then back again from chips to cash. Because most gambling establishments are open 24/7, it’s typical in these fields to work nights, weekends, and holidays. Most gaming jobs require a high school education, although gaming managers may need a college degree for some positions. Customer service skills are needed in all positions.
What they do:
Exchange coins, tokens, and chips for patrons' money. May issue payoffs and obtain customer's signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
On the job, you would:
Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
Exchange money, credit, tickets, or casino chips and make change for customers.
Count money and audit money drawers.
Business
customer service
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Basic Skills
reading work related information
listening to others, not interrupting, and asking good questions
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
listen and understand what people say
communicate by speaking
Math
add, subtract, multiply, or divide
choose the right type of math to solve a problem
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Attention to Detail
Dependability
Integrity
Self Control
Cooperation
Stress Tolerance
You might use software like this on the job:
Spreadsheet software
Microsoft Excel
Word processing software
Microsoft Word
high school diploma/GED usually needed
Get started on your career:
New job opportunities are less likely in the future.
In the military:
see titles from the Navy
.
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