The excitement and fun of betting at the racetrack or in a casino relies on knowing gaming services workers are maintaining the house rules. Gaming services workers need honesty, integrity, and the ability to stay calm while serving customers in the sometimes frantic environment of gambling establishments. Gaming managers and supervisors direct and oversee gaming operations and staff. They circulate among the tables and slot machines to make sure everything runs smoothly. They explain house rules, ensure payouts are correct, and call security staff when needed. Gaming dealers run table games such as craps, blackjack, and roulette. Dealers explain game rules, announce each player’s moves, and cue players’ turns. Dealers also calculate and pay out winning bets, and collect when players lose. Gaming and sports book writers and runners take bets on sporting events, and run games such as bingo and keno. They also verify tickets or winners and pay out winnings. Gaming cage workers are responsible for exchanging customers’ cash for the chips used to play, and then back again from chips to cash. Because most gambling establishments are open 24/7, it’s typical in these fields to work nights, weekends, and holidays. Most gaming jobs require a high school education, although gaming managers may need a college degree for some positions. Customer service skills are needed in all positions.
What they do:
In a gambling establishment, conduct financial transactions for patrons. Accept patron's credit application and verify credit references to provide check-cashing authorization or to establish house credit accounts. May reconcile daily summaries of transactions to balance books. May sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons. May convert gambling chips, tokens, or tickets to currency upon patron's request. May use a cash register or computer to record transaction.
On the job, you would:
Follow all gaming regulations.
Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
Maintain cage security.
Business
customer service
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Arts and Humanities
English language
Basic Skills
talking to others
using math to solve problems
Social
looking for ways to help people
understanding people's reactions
Math
add, subtract, multiply, or divide
choose the right type of math to solve a problem
Verbal
communicate by speaking
listen and understand what people say
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Dependability
Integrity
Self Control
Attention to Detail
Cooperation
Adaptability/Flexibility
You might use software like this on the job:
Office suite software
Corel WordPerfect Office Suite
Microsoft Office software
Presentation software
Microsoft PowerPoint
Spreadsheet software
Microsoft Excel
high school diploma/GED usually needed
Get started on your career:
New job opportunities are less likely in the future.
In the military:
see titles from the Army or Navy.
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