Sales Representatives, Wholesale & Manufacturing
Also called: Account Manager, Outside Sales, Sales Rep, Sales Representative
Produced by CareerOneStop
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Most salespeople use their product knowledge, customer service skills, and confidence to persuade potential customers to buy a product…. But unlike those who sell directly to consumers, wholesale and manufacturing sales representatives sell goods to businesses, government agencies, and other organizations. They sell products from wholesalers or manufacturers, including food, office supplies, and clothing, as well as technical and scientific products, such as agricultural and mechanical equipment, computers, or pharmaceuticals. Wholesale and manufacturing sales reps typically contact potential customers, explain the features of their products, negotiate prices, and answer customers’ questions. After making a sale, representatives may follow-up to ensure customer satisfaction, or to help train the customers’ employees on how to use new equipment. They also analyze sales statistics, write up reports, and handle duties such as filing expense accounts, scheduling appointments, and making travel plans. Most wholesale and manufacturing sales representatives work full time, and many work more than 40 hours per week. They often have sales quotas to meet… their income and job security may depend directly on the amount of product they sell. For non-technical product sales, a high school diploma is considered an entry level qualification. For scientific or technical products, sales representatives typically need a related bachelor’s degree.
What they do:Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
On the job, you would:
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Recommend products to customers, based on customers' needs and interests.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- sales and marketing
- customer service
Arts and Humanities
- English language
- listening to others, not interrupting, and asking good questions
- talking to others
- talking people into changing their minds or their behavior
- understanding people's reactions
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
You might use software like this on the job:
Customer relationship management CRM software
Electronic mail software