“Keeping information organized and getting things done” could be the motto of information clerks everywhere. And they do work everywhere— courts of law, hospitals, license offices, airports… just about every business out there... employs information clerks. Information clerks process many kinds of information both online and in print. They receive requests, orders, and applications, explain procedures, enter and retrieve data, and file documents. Some—such as front desk clerks— interact with the public frequently, and also handle fees and payments. These clerks often administer private information, so integrity is an essential quality in this field. They are also skilled at using different office equipment and have an excellent understanding of data storage tools and procedures. Although information clerks are employed in many industries, most work in government agencies, hotels, and healthcare facilities. While most work normal fulltime office hours, part-time schedules are common for file clerks and hotel clerks, who also often work evenings, weekends, and holidays. For those clerks who deal with dissatisfied customers, positions can be stressful at times. Clerks who work at airline ticket —or shipping—counters handle heavy luggage or packages, sometimes up to 100 pounds. Information clerks typically need a high school diploma and learn their skills on the job. In some positions, employers may prefer candidates with college experience or an associate’s degree.
What they do:
Perform clerical duties for courts of law, municipalities, or governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data, administer tests, or collect fees.
On the job, you would:
Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
Verify the authenticity of documents, such as foreign identification or immigration documents.
Business
customer service
administrative services
Safety and Government
law and government
Arts and Humanities
English language
Engineering and Technology
computers and electronics
Basic Skills
listening to others, not interrupting, and asking good questions
talking to others
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
listen and understand what people say
communicate by speaking
Ideas and Logic
notice when problems happen
order or arrange things
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Integrity
Attention to Detail
Dependability
Cooperation
Self Control
Stress Tolerance
You might use software like this on the job:
Electronic mail software
IBM Notes
Microsoft Outlook
Presentation software
Microsoft PowerPoint
Data base user interface and query software
Abilis CORIS Offender Management System
Microsoft Access
high school diploma/GED or some college usually needed
In the military:
see titles from the Air Force, Army, Marine Corps, or Navy.
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