Gaming Surveillance Officers & Gaming Investigators
Also called: Surveillance Agent, Surveillance Observer, Surveillance Officer, Surveillance Operator
Produced by CareerOneStop
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Whether employed by museums, military bases, or casinos, security guards and gaming surveillance officers observe and patrol operations to maintain order and protect property against theft, vandalism, and illegal activity. Security guards enforce rules on a property, and deter criminal activity, either by walking the facility and grounds to conduct security checks, or monitoring surveillance cameras and alarms. They guard merchandise in retail stores… students and facilities at universities and schools… verify visitor IDs and keep facilities safe at factories, office buildings, hospitals, and military bases. At sporting events and concerts, guards control crowds and direct traffic… while at bars they may collect cover charges and check IDs. At casinos, gaming surveillance officers and gaming investigators watch video monitors fed by hidden cameras to check for cheating and theft —by either employees or patrons. They notify security staff when they spot any potential trouble. Security and surveillance work calls for either many hours sitting in front of screens, or long shifts spent standing or patrolling. It can be routine work…. until a problem arises when it can become hazardous. Work schedules typically include nights and weekends. Most positions require a high school diploma or equivalent. Experience with video surveillance is helpful. Security guards may need to register with the state, especially if they carry a firearm. Drug testing is common, before and during employment.
What they do:Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
On the job, you would:
- Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
- Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
- Report all violations and suspicious behaviors to supervisors, verbally or in writing.
Arts and Humanities
- English language
Safety and Government
- public safety and security
Engineering and Technology
- computers and electronics
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
- keeping track of how well people and/or groups are doing in order to make improvements
- thinking about the pros and cons of different ways to solve a problem
- noticing a problem and figuring out the best way to solve it
- listen and understand what people say
- communicate by writing
- pay attention to something without being distracted
- do two or more things at the same time
- see hidden patterns
- quickly compare groups of letters, numbers, pictures, or other things
Ideas and Logic
- notice when problems happen
People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
- Attention to Detail
- Stress Tolerance
- Self Control
You might use software like this on the job:
Data base user interface and query software
- FileMaker Pro
- iView Systems
Electronic mail software