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First-Line Supervisors of Retail Sales Workers

Also called: Department Manager, Meat Department Manager, Shift Manager, Store Manager

What they do:
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Knowledge

Business
  • customer service
  • management
Arts and Humanities
  • English language
Education and Training
  • teaching and course design
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • changing what is done based on other people's actions
People and Technology Systems
  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • order or arrange things

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Integrity
  • Stress Tolerance
  • Cooperation
  • Leadership
  • Dependability
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Point of sale POS software
  • CyberMatrix POS
  • Plexis Software Plexis POS
Enterprise resource planning ERP software Hot Technology
  • Oracle Hyperion Hot Technology
  • SAP Hot Technology
Business intelligence and data analysis software
  • IBM Cognos Impromptu Hot Technology
  • MicroStrategy Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$38,550
$24,780
$66,120

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