First-Line Supervisors of Retail Sales Workers
Also called: Department Manager, Meat Department Manager, Shift Manager, Store Manager
Produced by CareerOneStop
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Sales worker supervisors help their teams stay motivated and on track to meet their sales goals, while ensuring no customer leaves dissatisfied. Dealing with the public is critical to success for sales worker supervisors; contact with customers or staff is frequent. They need strong leadership skills and the knowledge to handle additional duties such as budgeting, accounting, and human resources tasks. Most sales supervisors are responsible for hiring, training, and evaluating their staff. In retail sales, supervisors schedule and manage sales workers for an entire store or a single department. Retail sales supervisors work at all manner of stores, from big box and department stores to small clothing boutiques, grocers and supermarkets to gas stations and car dealerships. In non-retail sales environments, such as wholesalers, credit card companies, or travel agencies, supervisors coordinate sales workers’ activities, and develop strategies to increase sales and promote the business. They resolve customer complaints regarding services, products, or personnel. Jobs are typically full time, and the majority of supervisors work more than 40 hours a week. Sales worker supervisors typically need a high school diploma and related work experience; some positions may require a bachelor’s degree.
What they do:Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- customer service
Arts and Humanities
- English language
Education and Training
- teaching and course design
Engineering and Technology
- computers and electronics
- listening to others, not interrupting, and asking good questions
- talking to others
- looking for ways to help people
- changing what is done based on other people's actions
People and Technology Systems
- thinking about the pros and cons of different options and picking the best one
- figuring out how a system should work and how changes in the future will affect it
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- order or arrange things
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Stress Tolerance
You might use software like this on the job:
Point of sale POS software
- CyberMatrix POS
- Plexis Software Plexis POS
Time accounting software
- Hagel Unitime Systems
- Kronos Workforce Timekeeper