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Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative (Telesales Rep)

What they do:
Solicit donations or orders for goods or services over the telephone.
On the job, you would:
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.



  • sales and marketing
  • customer service

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics


  • multimedia


Basic Skills

  • talking to others
  • listening to others, not interrupting, and asking good questions


  • talking people into changing their minds or their behavior
  • looking for ways to help people



  • communicate by speaking
  • listen and understand what people say


  • pay attention to something without being distracted


People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Persistence
  • Integrity
  • Adaptability/Flexibility
  • Initiative
  • Stress Tolerance
  • Dependability


You might use software like this on the job:

Customer relationship management CRM software

  • Database Systems Corp Telemation
  • Microsoft Dynamics Hot Technology

Video conferencing software

  • Zoom Hot Technology

Helpdesk or call center software

  • Acarda Sales Technologies Acarda Outbound
  • Softphone software


Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

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Job Outlook

Below Average
New job opportunities are less likely in the future.
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See more details at O*NET OnLine about telemarketers.