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Also called: Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative

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What they do:
Solicit donations or orders for goods or services over the telephone.
On the job, you would:
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.


  • sales and marketing
  • customer service
Arts and Humanities
  • English language
  • telecommunications


Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
  • talking people into changing their minds or their behavior
  • looking for ways to help people


  • communicate by speaking
  • listen and understand what people say
  • pay attention to something without being distracted


People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Integrity
  • Stress Tolerance
  • Persistence
  • Achievement/Effort
  • Dependability
  • Adaptability/Flexibility


You might use software like this on the job:

Helpdesk or call center software
  • Acarda Sales Technologies Acarda Outbound
  • Automatic call distribution software
Spreadsheet software
  • Microsoft Excel Hot Technology
Customer relationship management CRM software
  • Database Systems Corp Telemation
  • Microsoft Dynamics Hot Technology


Education: (rated 2 of 5)
high school diploma/GED or
no high school diploma/GED
usually needed

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.

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