First-Line Supervisors of Office & Administrative Support Workers
Also called: Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager
Produced by CareerOneStop
Video transcript: skip transcript
In accounting firms, at customer service desks, and offices of all kinds, supervisors oversee and coordinate the work of clerical and administrative support workers. These supervisors provide their employees with guidance and assist in resolving customer complaints. They interview and select new administrative employees, and make sure staff are trained, know appropriate procedures, and understand the organization’s policies. Office supervisors review records and reports to monitor production, payroll, shipping, or other areas under their supervision. They spend much of the day in communication with staff, customers, and managers at their organizations. Interpersonal skills are key, as are organizational skills to coordinate their sometimes large groups of employees, and critical thinking skills to resolve operations or customer service issues. Office worker supervisors typically work 40 hours a week, though longer schedules are not uncommon. Most positions require a high school diploma or equivalent, or administrative skill training--along with previous experience.
What they do:Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- customer service
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
- keeping track of how well people and/or groups are doing in order to make improvements
- listening to others, not interrupting, and asking good questions
- changing what is done based on other people's actions
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- notice when problems happen
- order or arrange things
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Self Control
- Attention to Detail
- Concern for Others
You might use software like this on the job:
Data base user interface and query software
- First-Line Supervisors of Helpers, Laborers, & Material Movers, Hand
- First-Line Supervisors of Mechanics, Installers, & Repairers
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Passenger Attendants
- First-Line Supervisors of Security Workers
You might like a career in one of these industries: