In group settings, you can identify your printed copy with your name.

Printed for:
Print Close
Skip navigation

Customer Service Representatives

Also called: Account Representative, Call Center Representative, Customer Service Agent, Customer Service Representative (Customer Service Rep)

Watch Career Video

What they do:
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
On the job, you would:
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • talking people into changing their minds or their behavior

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Attention to Detail
  • Cooperation
  • Integrity
  • Dependability
  • Concern for Others
  • Self Control

Technology

You might use software like this on the job:

Customer relationship management CRM software
  • Blackbaud The Raiser's Edge
  • Salesforce software Hot Technology
Data base user interface and query software
  • Airtable
  • Yardi Hot Technology
Enterprise resource planning ERP software
  • Microsoft Dynamics GP Hot Technology
  • NetSuite ERP Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
bachelor's degree
usually needed

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$35,830
$24,120
$57,830

Explore More