Also called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Representative
What they do:Assist patients in obtaining services, understanding policies and making health care decisions.
On the job, you would:
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- customer service
- administrative services
Math and Science
- sociology and anthropology
- therapy and counseling
- medicine and dentistry
Arts and Humanities
- English language
- listening to others, not interrupting, and asking good questions
- talking to others
- looking for ways to help people
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- make general rules or come up with answers from lots of detailed information
- use rules to solve problems
- pay attention to something without being distracted
- do two or more things at the same time
People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
- Concern for Others
- Self Control
- Attention to Detail
You might use software like this on the job:
Customer relationship management CRM software
Electronic mail software
- Education Administrators, Preschool & Childcare Center/Program
- Educational, Guidance, School, & Vocational Counselors
- Elementary School Teachers
- Probation Officers & Correctional Treatment Specialists
- Special Education Teachers, Secondary School
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