Patient Representatives
Also called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Representative
What they do:
Assist patients in obtaining services, understanding policies and making health care decisions.
On the job, you would:
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
Knowledge
Business
- customer service
- administrative services
Math and Science
- psychology
- sociology and anthropology
Health
- therapy and counseling
- medicine and dentistry
Arts and Humanities
- English language
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- make general rules or come up with answers from lots of detailed information
- use rules to solve problems
Attention
- pay attention to something without being distracted
- do two or more things at the same time
Personality
People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
- Concern for Others
- Dependability
- Self Control
- Attention to Detail
- Independence
- Integrity
Technology
You might use software like this on the job:
Medical software
- Medical procedure coding software
- MEDITECH software
Customer relationship management CRM software
- CareOne CareEnsure
- rL Solutions Feedback MonitorPro
Office suite software
- Corel WordPerfect Office Suite
- Microsoft Office
Education
bachelor's degree
usually needed
usually needed
Job Outlook
New job opportunities are very likely in the future.
$32,890
$21,370
$54,330
