General & Operations Managers

Also called: General Manager (GM), Operations Director, Operations Manager, Store Manager

What they do:

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

On the job, you would:

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Direct administrative activities directly related to making products or providing services.

Knowledge

Business

management
customer service

Arts and Humanities

English language

Math and Science

arithmetic, algebra, geometry, calculus, or statistics

Manufactured or Agricultural Goods

manufacture and distribution of products

Skills

Basic Skills

keeping track of how well people and/or groups are doing in order to make improvements
listening to others, not interrupting, and asking good questions

Social