Social & Community Service Managers
Also called: Program Director, Program Manager, Social Services Director, Vocational Rehabilitation Administrator
Produced by CareerOneStop
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Every community needs an advocate, and many communities are fortunate to have social and community service managers fulfill that purpose. These professionals are sensitive to community needs, developing plans and raising funds to help serve children, the elderly, immigrants, ex-offenders, the homeless, and other groups within the community. Social and community service managers work closely with government offices, non-profit agencies, and other groups that represent their clients to ensure their organization’s services will meet community needs. They also raise money to pay for program costs by writing grant proposals and speaking at fundraising events. When they’re not out meeting with community members and donors, they may be found in the office developing program budgets, designing and analyzing surveys to identify service needs or measure program outcomes, or working on strategies to promote their programs. These managers work in many sectors including nursing, residential, religious, and rehabilitation. They usually work full time, with overtime hours expected when needed to meet important deadlines. Most have a bachelor’s degree in social work, urban studies, public health, or a related field. Many have extensive experience providing direct service before managing a program.
What they do:Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
On the job, you would:
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Recruit, interview, and hire or sign up volunteers and staff.
- customer service
Arts and Humanities
- English language
Math and Science
- sociology and anthropology
- therapy and counseling
- listening to others, not interrupting, and asking good questions
- talking to others
People and Technology Systems
- thinking about the pros and cons of different options and picking the best one
- figuring out how a system should work and how changes in the future will affect it
- noticing a problem and figuring out the best way to solve it
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
- add, subtract, multiply, or divide
- choose the right type of math to solve a problem
- pay attention to something without being distracted
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Concern for Others
You might use software like this on the job:
Data base user interface and query software