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Patient Representatives

Also called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Service Representative

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What they do:
Assist patients in obtaining services, understanding policies and making health care decisions.
On the job, you would:
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.


  • customer service
  • administrative services
  • medicine and dentistry
  • therapy and counseling
Math and Science
  • sociology and anthropology
  • psychology
Engineering and Technology
  • computers and electronics


Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
  • looking for ways to help people
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it


  • listen and understand what people say
  • communicate by speaking
Ideas and Logic
  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems
  • pay attention to something without being distracted


People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
  • Concern for Others
  • Adaptability/Flexibility
  • Cooperation
  • Integrity
  • Self Control
  • Stress Tolerance


You might use software like this on the job:

Medical software
  • Epic Systems Hot Technology
  • MEDITECH software
Word processing software
  • Google Docs Hot Technology
  • Microsoft Word Hot Technology
Customer relationship management CRM software
  • CareOne CareEnsure
  • Microsoft Dynamics Hot Technology


Education: (rated 3 of 5)

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See more details at O*NET OnLine about patient representatives.