First-Line Supervisors of Personal Service Workers
Also called: Direct Care Supervisor, Hair Salon Manager, Recreation Coordinator, Salon Manager
Produced by CareerOneStop
Video transcript: skip transcript
Providing personal service to clients is a mission carried out by personnel from tour guides and caddies to hair dressers and spa staff. Their supervisors create an atmosphere of quality service and provide workers with guidance and training. Personal service worker supervisors shape service delivery starting by selecting their team and training them on company policies and operating procedures. They assign work schedules and ensure workers’ customer skills and job performance meet company expectations. Being an effective listener attuned to a customer’s experience is an essential skill. When customers take issue with an aspect of service, supervisors resolve the complaints, and, if necessary, take disciplinary action with employees. Personal service worker supervisors meet with managers for updates on policy changes, and may collaborate with colleagues and employees to develop events, new menus, or service programs. Some supervisors also sell services or products. Most supervisor positions require previous experience in the field, along with training in vocational schools, or an associate's degree.
What they do:Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
On the job, you would:
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Train workers in proper operational procedures and functions and explain company policies.
Arts and Humanities
Education and Training
Math and Science
Ideas and Logic
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
See more details at O*NET OnLine about first-line supervisors of personal service workers.