Also called: File Clerk, Medical Records Clerk, Office Assistant, Records Clerk
Produced by CareerOneStop
Video transcript: skip transcript
“Keeping information organized and getting things done” could be the motto of information clerks everywhere. And they do work everywhere— courts of law, hospitals, license offices, airports… just about every business out there... employs information clerks. Information clerks process many kinds of information both online and in print. They receive requests, orders, and applications, explain procedures, enter and retrieve data, and file documents. Some—such as front desk clerks— interact with the public frequently, and also handle fees and payments. These clerks often administer private information, so integrity is an essential quality in this field. They are also skilled at using different office equipment and have an excellent understanding of data storage tools and procedures. Although information clerks are employed in many industries, most work in government agencies, hotels, and healthcare facilities. While most work normal fulltime office hours, part-time schedules are common for file clerks and hotel clerks, who also often work evenings, weekends, and holidays. For those clerks who deal with dissatisfied customers, positions can be stressful at times. Clerks who work at airline ticket —or shipping—counters handle heavy luggage or packages, sometimes up to 100 pounds. Information clerks typically need a high school diploma and learn their skills on the job. In some positions, employers may prefer candidates with college experience or an associate’s degree.
What they do:File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
On the job, you would:
- Scan or read incoming materials to determine how and where they should be classified or filed.
- Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
- Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
- administrative services
- customer service
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
- reading work related information
- listening to others, not interrupting, and asking good questions
- noticing a problem and figuring out the best way to solve it
- read and understand what is written
- listen and understand what people say
Ideas and Logic
- order or arrange things
- group things in different ways
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
You might use software like this on the job:
Electronic mail software
Data base user interface and query software
- Inspectors, Testers, Sorters, Samplers, & Weighers
- Laundry & Dry-Cleaning Workers
- Library Assistants, Clerical
- Mail Clerks & Mail Machine Operators
- Marking Clerks
You might like a career in one of these industries: