Also called: City Dispatcher, Dispatcher (Dispatch), Taxi Dispatcher, Train Dispatcher
Produced by CareerOneStop
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Dispatchers keep freight, work crews, and equipment moving along the vast network of transit lines across the country and around the globe. Dispatchers send workers and service vehicles out to make installations, service calls, or emergency repairs. They set schedules for moving freight and equipment and keep in close contact with work site personnel to adjust schedules as needed. Dispatchers generally relay work orders and information to workers and field personnel using phones or 2-way radios. They track work progress, and record customer requests, expenses, charges, and inventory, and make reports as needed. They also keep work crews informed about delays caused by hazards such as road construction or poor weather conditions. Most dispatchers work in the trucking industry, taxi and limousine services, building equipment contractors, freight and rail transportation, or local messenger services. Schedules of 40 hours or more in a week are common in this field. A high school diploma or equivalent is typically required.
What they do:Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
On the job, you would:
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- customer service
Safety and Government
- public safety and security
Arts and Humanities
- English language
- movement of people or goods by air, rail, sea, or road
- listening to others, not interrupting, and asking good questions
- talking to others
- noticing a problem and figuring out the best way to solve it
- changing what is done based on other people's actions
- looking for ways to help people
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- use rules to solve problems
- notice when problems happen
- pay attention to something without being distracted
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Stress Tolerance
- Attention to Detail
You might use software like this on the job:
Enterprise resource planning ERP software
Mobile location based services software
- Global positioning system GPS software
- Situation resource tracking software
- First-Line Supervisors of Helpers, Laborers, & Material Movers, Hand
- First-Line Supervisors of Material-Moving Machine & Vehicle Operators
- First-Line Supervisors of Passenger Attendants
- Public Safety Telecommunicators
- Railroad Conductors & Yardmasters
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