Also called: City Dispatcher, Dispatcher (Dispatch), Operations Dispatcher, Train Dispatcher
Produced by CareerOneStop
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Dispatchers keep freight, work crews, and equipment moving along the vast network of transit lines across the country and around the globe. Dispatchers send workers and service vehicles out to make installations, service calls, or emergency repairs. They set schedules for moving freight and equipment and keep in close contact with work site personnel to adjust schedules as needed. Dispatchers generally relay work orders and information to workers and field personnel using phones or 2-way radios. They track work progress, and record customer requests, expenses, charges, and inventory, and make reports as needed. They also keep work crews informed about delays caused by hazards such as road construction or poor weather conditions. Most dispatchers work in the trucking industry, taxi and limousine services, building equipment contractors, freight and rail transportation, or local messenger services. Schedules of 40 hours or more in a week are common in this field. A high school diploma or equivalent is typically required.
What they do:Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
On the job, you would:
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Oversee all communications within specifically assigned territories.
- customer service
- movement of people or goods by air, rail, sea, or road
Arts and Humanities
- English language
Safety and Government
- public safety and security
- listening to others, not interrupting, and asking good questions
- talking to others
- changing what is done based on other people's actions
- looking for ways to help people
- noticing a problem and figuring out the best way to solve it
- communicate by speaking
- listen and understand what people say
- pay attention to something without being distracted
- do two or more things at the same time
Ideas and Logic
- notice when problems happen
- use rules to solve problems
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Stress Tolerance
- Self Control
You might use software like this on the job:
Data base user interface and query software
Mobile location based services software
- Global positioning system GPS software
- Situation resource tracking software