Medical Secretaries & Administrative Assistants
Also called: Medical Receptionist, Medical Secretary, Unit Clerk, Unit Support Representative
Produced by CareerOneStop
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Well-organized… resourceful… persistent and detail oriented… with a strong drive to make things work. Secretaries and administrative assistants need a combination of all these qualities. They handle administrative activities in most organizations, including schools, healthcare facilities, government offices, and private companies. Secretaries perform a wide variety of tasks. They prepare documents and spreadsheets, organize files, schedule appointments, and support other staff. They may also buy supplies, plan events, and manage stockrooms. Most answer phone calls and direct them appropriately. In schools, they handle communications among parents, students, and school administration. Some duties are particular to a type of secretary: Executive secretaries work for top executives to handle complex responsibilities, including research and writing reports. Confidentiality and integrity are essential. They may also manage clerical staff. Legal secretaries prepare legal documents and help with legal research under the supervision of an attorney or a paralegal. Medical secretaries transcribe dictation and prepare reports or articles for doctors or medical scientists. They may handle communications with patients and process insurance payments. Most secretaries and administrative assistants work full time in offices; some work for administrative service companies out of their own homes. Jobs typically require a high school education and basic office, computer, and English grammar skills. Legal and medical secretaries need additional training to learn industry terminology. Most community colleges offer programs or courses to obtain these skills. Executive secretaries require several years’ related work experience.
What they do:Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
On the job, you would:
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Complete insurance or other claim forms.
- customer service
- administrative services
Arts and Humanities
- English language
- medicine and dentistry
Engineering and Technology
- computers and electronics
- talking to others
- listening to others, not interrupting, and asking good questions
- noticing a problem and figuring out the best way to solve it
- communicate by speaking
- listen and understand what people say
- do two or more things at the same time
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Concern for Others
- Attention to Detail
- Stress Tolerance
- Self Control
You might use software like this on the job:
Word processing software