Also called: Flight Attendant, In-Flight Crew Member, Purser
Produced by CareerOneStop
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The opportunity to travel attracts many Flight Attendants to their career. That opportunity comes with serious responsibilities for the safety of passengers and other airline personnel. Flight Attendants greet passengers, help them find their seats and stow their bags… serve meals… and cope with turbulence, airsickness, and disruptive travelers. To keep passengers safe, flight attendants also instruct passengers in the use of equipment like seat belts and oxygen masks, and are ready to help passengers evacuate in an emergency landing. Flight attendants work nights, weekends, and holidays —especially early in their careers, because more experienced staff usually fly the most desirable routes and schedules. A high school diploma is generally required to enter the field. While each airline has specific requirements, in general, candidates should be in excellent health, able to speak clearly, and be willing to relocate. Travel experience, customer service skills, and speaking a foreign language would all be an advantage. Candidates could expect several weeks of concentrated training and many months of serving as a substitute attendant before working full time. This career requires confidence, reliability and graciousness— because for most passengers, the flight attendant is the face of the airline.
What they do:Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
On the job, you would:
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- Administer first aid to passengers in distress.
- customer service
Safety and Government
- public safety and security
- movement of people or goods by air, rail, sea, or road
Arts and Humanities
- English language
- talking to others
- listening to others, not interrupting, and asking good questions
- looking for ways to help people
- understanding people's reactions
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
- do two or more things at the same time
- pay attention to something without being distracted
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Self Control
- Concern for Others
- Social Orientation
- Stress Tolerance
You might use software like this on the job:
Calendar and scheduling software
- AD OPT Altitude
- Arkitektia Flight Itinerary
Computer based training software
- IBM Lotus LearningSpace
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- First-Line Supervisors of Personal Service Workers
- First-Line Supervisors of Retail Sales Workers
- Morticians, Undertakers, & Funeral Directors
- Residential Advisors
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