Patient Representatives
Case Manager, Patient Advocate, Patient Service Representative (Patient Service Rep), Service Coordinator
What they do:
Assist patients in obtaining services, understanding policies and making health care decisions.
On the job, you would:
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
Knowledge
Business
- customer service
- administrative services
Arts and Humanities
- English language
Math and Science
- psychology
- sociology and anthropology
Health
- medicine and dentistry
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- changing what is done based on other people's actions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- use rules to solve problems
- make general rules or come up with answers from lots of detailed information
Personality
People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
- Sincerity
- Optimism
- Empathy
- Self-Control
- Social Orientation
- Cooperation
Technology
You might use software like this on the job:
Medical software
- eClinicalWorks EHR software Hot Technology
- Henry Schein Dentrix Hot Technology
Word processing software
- Google Docs Hot Technology
- Microsoft Word Hot Technology
Customer relationship management CRM software
- Microsoft Dynamics
- rL Solutions Feedback MonitorPro
Education
Education: (rated 2 of 4)
bachelor's degree or
associate's degree or other 2-year degree
usually needed
associate's degree or other 2-year degree
usually needed
Get started on your career:
Apprenticeship.gov
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
- Community Health Workers
- Health Informatics Specialists
- Health Information Technologists & Medical Registrars
- Medical Records Specialists
- Social & Human Service Assistants
You might like a career in one of these industries:
See more details at O*NET OnLine about Patient Representatives.