Developments in technology and the growth of alternative delivery systems have shrunk demand for U.S. mail services, but despite fewer job openings than in past years, a great many people are still needed to run the U.S. Postal Service. Postmasters and mail superintendents lead operations of post offices and manage workers. They supervise mail processing, resolve customer complaints, and handle typical management duties such as hiring, training staff, and setting schedules. Mail sorters, processors and processing machine operators prepare incoming and outgoing mail for distribution. They sort and route mail to its destination, either by hand, or using machinery, including forklifts and automated conveyors to move large sacks of mail or unload trucks. Sorters and processors make sure the correct postage has been used, and keep records of mail shipments. Mail carriers represent the largest group of postal service employees. They typically sort mail and arrange it in order of their delivery route, then deliver the mail on foot, or by car. They also collect mail and deliver it to the post office. Mail carriers answer customers’ questions, provide forms, and keep an eye out for unusual circumstances on their route. Postal service clerks sell products, including postage stamps and money orders. They weigh packages and mailers, apply correct postage, collect money from customers, and advise them on mailing methods. There are also mail clerks and mail machine operators who work for private organizations. They prepare outgoing mail, and handle incoming mail. They wrap and weigh packages, and transfer containers of mail. Mail-related occupations typically require a high school diploma. Management and supervision level positions require related work experience. Mail carriers must be able to lift and carry heavy mailbags, and walk across a variety of surfaces in all types of weather conditions. They also encounter hazards such as traffic and animals.
What they do:
Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
On the job, you would:
Monitor employees' work schedules and attendance for payroll purposes.
Organize and supervise activities, such as the processing of incoming and outgoing mail.
Resolve customer complaints.
Safety and Government
public safety and security
law and government
Arts and Humanities
Manufactured or Agricultural Goods
manufacture and distribution of products
listening to others, not interrupting, and asking good questions
reading work related information
changing what is done based on other people's actions
understanding people's reactions
managing your time and the time of other people
selecting and managing the best workers for a job
communicate by speaking
listen and understand what people say
Ideas and Logic
use rules to solve problems
make general rules or come up with answers from lots of detailed information
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
You might use software like this on the job:
Data base user interface and query software
Collection Point Management System CPMS
Data entry software
Human resources software
Personnel management software
Personnel scheduling software
high school diploma/GED or bachelor's degree usually needed
Get started on your career:
New job opportunities are less likely in the future.