Also called: Chef Concierge, Concierge, Guest Service Agent, Lobby Concierge
Produced by CareerOneStop
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In a hotel, apartment or office building, a person with the title of concierge helps ease the way for visitors and residents in many ways. The concierge takes messages, arranges transportation, and processes requests for housekeeping and maintenance for guests. In some locations, the concierge is the person to see for tickets to a sporting event or theater show. Most are well-informed about local attractions and sightseeing options. It’s a crucial position for the management of the facility, because the concierge can make people feel good…or bad…about the establishment. Courtesy and a can-do attitude are important aspects of the job, along with the ability to speak clearly. You can’t be shy around strangers, and you have to be willing to handle even unusual requests gracefully, and confidentially. Because this is a public position handling people’s private needs, employers conduct thorough background checks. While qualifications may range from a high school diploma to an associate’s degree, work experience in the hospitality industry is a plus. In many areas, concierges may be recruited from a workers union of current hotel or building workers.
What they do:Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
On the job, you would:
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- customer service
- administrative services
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
- listening to others, not interrupting, and asking good questions
- talking to others
- looking for ways to help people
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
- Attention to Detail
- Concern for Others
- Self Control
You might use software like this on the job:
- Billing software
- Budgeting software
Electronic mail software
Internet browser software
- Web browser software