Sales worker supervisors help their teams stay motivated and on track to meet their sales goals, while ensuring no customer leaves dissatisfied. Dealing with the public is critical to success for sales worker supervisors; contact with customers or staff is frequent. They need strong leadership skills and the knowledge to handle additional duties such as budgeting, accounting, and human resources tasks. Most sales supervisors are responsible for hiring, training, and evaluating their staff. In retail sales, supervisors schedule and manage sales workers for an entire store or a single department. Retail sales supervisors work at all manner of stores, from big box and department stores to small clothing boutiques, grocers and supermarkets to gas stations and car dealerships. In non-retail sales environments, such as wholesalers, credit card companies, or travel agencies, supervisors coordinate sales workers’ activities, and develop strategies to increase sales and promote the business. They resolve customer complaints regarding services, products, or personnel. Jobs are typically full time, and the majority of supervisors work more than 40 hours a week. Sales worker supervisors typically need a high school diploma and related work experience; some positions may require a bachelor’s degree.
What they do:
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
Monitor sales staff performance to ensure that goals are met.
Provide staff with assistance in performing difficult or complicated duties.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Arts and Humanities
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Education and Training
teaching and course design
keeping track of how well people and/or groups are doing in order to make improvements
listening to others, not interrupting, and asking good questions
noticing a problem and figuring out the best way to solve it
changing what is done based on other people's actions
understanding people's reactions
communicate by speaking
listen and understand what people say
Ideas and Logic
make general rules or come up with answers from lots of detailed information
use rules to solve problems
choose the right type of math to solve a problem
add, subtract, multiply, or divide
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
Attention to Detail
You might use software like this on the job:
Customer relationship management CRM software
Video conferencing software
Cisco Systems WebEx
Data base user interface and query software
Data entry software
bachelor's degree or some college usually needed
New job opportunities are less likely in the future.