Bill & Account Collectors
Account Representative, Collector, Debt Collector, Patient Account Representative
see titles from the Air Force or Marine Corps.
Financial Management and Comptroller; Financial Management and Comptroller Apprentice; Financial Management and Comptroller Craftsman; Financial Management and Comptroller Helper; Financial Management and Comptroller Journeyman; Financial Management and Comptroller Superintendent
Financial Management Resource Analyst
What they do:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
On the job, you would:
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- customer service
- administrative services
Arts and Humanities
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
- computers and electronics
- listening to others, not interrupting, and asking good questions
- talking to others
- understanding people's reactions
- talking people into changing their minds or their behavior
- noticing a problem and figuring out the best way to solve it
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- make general rules or come up with answers from lots of detailed information
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Self Control
- Stress Tolerance
- Attention to Detail
You might use software like this on the job:
Customer relationship management CRM software
- ADS Advantage
- Austin Logistics CallSelect
Data base user interface and query software
- Relational database software
- Oracle JD Edwards EnterpriseOne
- Sage 50 Accounting