Correspondence Clerks

conventional interests damage claim records information service data maintain records delinquent account incorrect billing

Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Dispute Resolution Analyst

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What they do:
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
On the job, you would:
  • Maintain files and control records to show correspondence activities.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.



  • administrative services
  • customer service

Arts and Humanities

  • English language

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics

Engineering and Technology

  • computers and electronics


Basic Skills

  • writing things for co-workers or customers
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it



  • communicate by writing
  • read and understand what is written

Ideas and Logic

  • notice when problems happen
  • order or arrange things


People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Attention to Detail
  • Integrity
  • Dependability
  • Initiative
  • Cooperation
  • Independence


You might use software like this on the job:

Spreadsheet software

  • Microsoft Excel Hot Technology In Demand

Presentation software

  • Microsoft PowerPoint Hot Technology

Medical software

  • Electronic health record EHR software
  • Healthcare common procedure coding system HCPCS


Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed

Get started on your career:

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Job Outlook

Below Average
New job opportunities are less likely in the future.
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